Bellerophon Group – Privacy Policy

Effective Date: 01/01/2012
Last Updated: 07/12/2025

Bellerophon Group (“we”, “our”, or “us”) is committed to protecting your privacy and handling your information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard personal and business data in connection with our IT services, hardware solutions, and software platforms.

By using our services, website, or interacting with our team, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

• Name, email address, phone number, billing and shipping address
• Job title, company, and industry information
• Login credentials for client portals or SaaS platforms
   

b. Technical Information

• IP address, browser type, device identifiers
• Access logs, session times, error logs
• Usage behavior on our website or SaaS platforms
   

c. Business & Project Information

• Network diagrams, IT infrastructure details
• Licensing and software inventory
• Project timelines, SOWs, and compliance documentation
   

2. How We Use Your Information

We use your information for the following purposes:

• To deliver Managed IT Services, hardware, or SaaS subscriptions
• To process payments, invoices, and fulfill transactions
• To provide customer support and respond to service requests
• To send service updates, billing notices, or security alerts
• To comply with regulatory and contractual obligations
• To improve our services and systems
   

3. How We Protect Your Information

We implement a variety of administrative, physical, and technical safeguards to protect your data, including:

• Data encryption (in transit and at rest)
• Multi-factor authentication (MFA) for system access
• Secure storage and transmission of sensitive information
• Regular vulnerability scans and third-party audits
• Role-based access controls (RBAC)
   

4. Compliance with Industry Regulations

Depending on the nature of your services, we adhere to the following data protection standards:

• HIPAA: Safeguards for Protected Health Information (PHI)
• SOX: Retention and integrity of financial systems and logs
• FISMA/FedRAMP: NIST-compliant cybersecurity controls for federal data
   

Clients under regulatory compliance will be provided with relevant documentation, including Business Associate Agreements (BAAs) or system security plans (SSPs), as required.

5. Sharing and Disclosure of Data

We do not sell or lease your personal data.

We may share your information under these conditions:

• With third-party vendors or cloud providers contracted to perform services on our behalf
• With government or legal authorities if required by law or court order
• As part of a corporate transaction (e.g., merger or asset sale), with notice provided
   

All third parties are required to follow strict confidentiality and data protection agreements.

6. Data Retention

We retain client and service data only as long as necessary to fulfill our contractual or legal obligations. Upon termination of services, clients may request a secure data export or deletion, subject to regulatory constraints.

7. Your Rights and Choices

You may:

• Request access to the personal data we store about you
• Correct inaccurate or incomplete information
• Request deletion of your data, where legally permissible
• Opt-out of non-essential marketing communications
   

To exercise these rights, contact us at privacy@bellerophongroup.com.

8. Cookies and Web Tracking

Our website may use cookies and analytics tools to improve usability and performance. You can configure your browser to decline cookies or notify you when they are in use.

9. International Data Transfers

Although our primary data centers are located in the United States, we may process data in other jurisdictions for disaster recovery or compliance purposes. We follow standard contractual clauses (SCCs) or equivalent frameworks to ensure adequate data protection in cross-border transfers.

10. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on our website with a new effective date. Continued use of our services after such changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Bellerophon Group – Privacy Office
Email: privacy@bellerophongroup.com
Phone: 1-800-555-0199